Privacy Policy
Effective Date: 29 April 2026
1. Introduction
This Privacy Policy outlines how Keldan Commercial Pty Ltd trading as Keldan Group (“Keldan”, “we”, “our”, or “us”) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to protecting the privacy and security of personal information provided through our website, communications, recruitment activities and business operations.
By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
- Information You Provide
Information you voluntarily provide may include:
- Name
- Email address
- Phone number
- Company or organisation name
- Job title or position
- Details relating to labour hire, recruitment or service enquiries
- Resume or employment application information
- Qualifications, licences or certifications submitted during recruitment
- Any other information you choose to provide to us
- Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type and device information
- Website usage data
- Pages visited and time spent on our website
- Referral sources
- Cookies and similar tracking technologies
3. How We Use Personal Information
We may use personal information to:
- Respond to enquiries and service requests
- Provide labour hire, recruitment and workforce services
- Assess employment applications and candidate suitability
- Communicate with customers, contractors and workers
- Send marketing or promotional communications where permitted
- Improve our website, systems and services
- Maintain workplace health, safety and compliance obligations
- Comply with legal and regulatory obligations
4. Marketing Communications
Where permitted by law, we may send marketing communications relating to our services, recruitment opportunities, events or business updates.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS communications where applicable
- Contacting us directly
We comply with the Spam Act 2003 (Cth) in relation to electronic marketing communications.
5. Disclosure of Personal Information
We do not sell or rent personal information.
We may disclose personal information:
- To employees, contractors or related entities where required for business operations
- To clients or customers where relevant to recruitment or labour hire services
- To third-party service providers including IT, website hosting, cloud storage, analytics and marketing providers
- Where required or authorised by law
- Where necessary to protect rights, safety or property
- With your consent
Some third-party service providers may store or process data outside Australia, including in countries such as the United States.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Understand website traffic and usage behaviour
- Support analytics and marketing activities
We may use third-party analytics or advertising tools such as Google Analytics, Meta Pixel or similar services.
You can manage cookie preferences through your browser settings, however disabling cookies may affect website functionality.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we implement appropriate security measures, no method of electronic
transmission or storage is completely secure and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil business, legal, regulatory or operational requirements.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or outdated.
Requests can be made using the contact details listed below. We may require verification of identity before processing requests.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
11. Children’s Privacy
Our services and website are not directed toward children and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.
13. Contact Information
Keldan Commercial Pty Ltd 18 Carramere Road
Muswellbrook NSW 2333
Phone: 1300 KELDAN (535 326)
Email: resources@keldan.net.au
14. Privacy Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us using the details above.
We will investigate complaints and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):